Privacy Policy

Last updated: April 27, 2026

1. Introduction

ChangeCoinNow ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect information when you use our website at changecoinnow.com (the "Service").

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

ChangeCoinNow is designed with privacy as a core principle. We operate a non-custodial exchange service that does not require user registration. However, certain categories of information may be collected during your use of the Service.

2.1 Information You Provide

• Wallet addresses: The sending and receiving cryptocurrency wallet addresses you enter when creating an exchange. These are necessary to process your transaction.
• Memo/Extra ID: Additional transaction identifiers such as memos, destination tags, or payment IDs that you provide for applicable cryptocurrencies.
• Transaction amounts: The amounts of cryptocurrency involved in your exchange.
• Contact information: If you voluntarily contact our support team, we may collect your email address and the content of your communication.
• KYC/AML data: In cases where identity verification is required by law or triggered by compliance procedures, we may collect government-issued identification documents, proof of address, photographs, and other verification materials. Such data is processed by our third-party compliance partner and is subject to their data protection policies.

2.2 Information Collected Automatically

• IP address: Your Internet Protocol address is automatically recorded when you access the Service. This is used for security purposes, fraud prevention, and compliance with applicable regulations.
• Browser and device information: We may collect information about your browser type, operating system, device type, screen resolution, and language preferences.
• Usage data: Information about how you interact with the Service, including pages visited, features used, time spent on pages, and navigation patterns.
• Cookies and similar technologies: We use cookies and similar tracking technologies to maintain session state, remember your preferences, and analyze usage patterns. See Section 8 for more details.
• Referrer information: The URL of the website that referred you to the Service, if applicable.

2.3 Blockchain Data

Cryptocurrency transactions are recorded on public blockchains. Transaction hashes, wallet addresses, and amounts are publicly visible and permanently recorded. This data is inherent to blockchain technology and is not controlled by ChangeCoinNow.

3. How We Use Your Information

We use collected information for the following purposes:

4. Information Sharing and Disclosure

ChangeCoinNow does not sell, trade, or rent your personal information to third parties for marketing purposes. We may share information in the following circumstances:

4.1 Liquidity Partners

To process your exchange, we share necessary transaction details (wallet addresses, amounts, and transaction identifiers) with our third-party liquidity providers. These partners process this information solely for the purpose of completing your exchange and are bound by their own privacy policies.

4.2 Compliance and Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request. This includes responding to court orders, subpoenas, and requests from law enforcement or regulatory authorities.

4.3 KYC/AML Verification

When identity verification is required, your verification data is processed by our third-party compliance partners, who operate under strict data protection standards including GDPR compliance. We do not store original identification documents on our servers.

4.4 Security and Fraud Prevention

We may share information with third-party security services and blockchain analytics providers to detect, prevent, and investigate fraud, suspicious activity, and violations of our Terms of Use.

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Retention

We retain different categories of information for different periods based on their purpose and legal requirements:

• Transaction data: Retained for a minimum of five (5) years following the completion of the transaction, as required by anti-money laundering regulations.
• KYC/AML verification data: Retained for a minimum of five (5) years following the end of the business relationship or the completion of the transaction, whichever is later.
• IP addresses and usage logs: Retained for up to twelve (12) months for security and analytical purposes.
• Support communications: Retained for up to three (3) years following the resolution of the inquiry.
• Cookie data: Retained in accordance with the specific cookie's expiration period as described in Section 8.

After the applicable retention period expires, data is securely deleted or anonymized so that it can no longer be associated with you.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Secure server infrastructure with firewalls, intrusion detection, and regular security audits.
• Access controls that limit employee access to personal data on a need-to-know basis.
• Regular monitoring and testing of security systems and processes.

Despite these measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information and accept no liability for any unauthorized access or data breach resulting from circumstances beyond our reasonable control.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your personal information, subject to legal retention requirements.
• Right to restrict processing: You may request that we limit the processing of your information under certain circumstances.
• Right to data portability: You may request that we provide your information in a structured, machine-readable format.
• Right to object: You may object to the processing of your information based on our legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days. Please note that certain rights may be limited by applicable law, particularly where data retention is required for compliance with AML/KYC regulations.

8. Cookies and Tracking Technologies

The Service uses the following categories of cookies:

• Essential cookies: These are necessary for the basic functionality of the Service, such as maintaining session state and processing exchange transactions. They cannot be disabled.
• Analytical cookies: These help us understand how visitors interact with the Service by collecting usage statistics. This information is used to improve the Service and is processed in an anonymized or aggregated form where possible.
• Preference cookies: These remember your settings and choices, such as your preferred currency pair or language, to provide a more personalized experience.

You can control and delete cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your jurisdiction. When we transfer data internationally, we implement appropriate safeguards, including standard contractual clauses and other legally recognized transfer mechanisms, to ensure your information receives an adequate level of protection.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service before providing your personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with the revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Service after the posting of changes constitutes acceptance of those changes.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

General support: [email protected]